Terms and Conditions of Sale (EU wide)

Terms and Conditions of Sale (EU‑wide)

Applies to online sales across the European Union/EEA
Seller / Store Operator: P.P.U.H. SOWOSZ sp. z o.o.
Registered office: ul. Wadowicka 86, 32‑551 Jankowice, Poland
PL VAT ID (NIP): 628‑000‑14‑80
REGON: 0033445122
E‑mail (customer service): stairs@sowosz.com
Website: www.sowosz.com
Order portal for bespoke orders: system.sowosz.pl
Phone: +48 33 841 25 59
Data Protection Officer (DPO): Kamil Sowa, biuro@sowosz.pl

We are a Polish manufacturer with no branches outside Poland. These Terms govern distance sales (online/e‑mail) to customers located within the EU/EEA.

Definitions

  • Seller – P.P.U.H. SOWOSZ sp. z o.o.
  • Customer/Buyer – a consumer or a business purchasing Goods.
  • Consumer – a natural person acting outside their trade, business or profession.
  • Goods – stairs and accessories offered on www.sowosz.com.
  • Distance contract – a contract concluded without the simultaneous physical presence of the parties (via the internet or e‑mail).

Product information and prices

  1. Information on the Website constitutes an invitation to treat (not an offer). The contract is concluded as set out in Section 3.
  2. Photos, visualisations and videos are illustrative only; the binding specification is the one stated for each product/offer.
  3. Prices are shown in euro (EUR), including VAT where applicable, and excluding delivery charges, which are displayed before order submission.
  4. For made‑to‑measure products, the final price is agreed individually after approval of the dimensional/technical specification.

Ordering and contract formation

Order channels: exclusively via www.sowosz.com or by e‑mail to stairs@sowosz.com.

  1. A) Webshop (standard configuration)
  1. The Customer adds Goods to the cart on www.sowosz.com and provides the required details.
  2. Before placing the order, the total price in EUR (including VAT, if applicable) and delivery cost are displayed. The Customer confirms having read these Terms and the withdrawal information.
  3. Activating the button labelled “order with obligation to pay” (or an unequivocal equivalent) constitutes a binding order.
  4. The contract is concluded upon the Customer’s receipt of the Seller’s order confirmation e‑mail.
  1. B) Bespoke offer (made‑to‑measure stairs)
  1. The Customer sends dimensions/requirements; the Seller e‑mails a price offer with a specification.
  2. The offer contains a button “I accept the offer with an obligation to pay” (or an unequivocal equivalent).
  3. After acceptance, the Customer is redirected to the secure portal system.sowosz.pl to enter invoicing/delivery details and to choose the payment method and delivery option.
  4. The contract is concluded upon the Seller’s confirmation e‑mail; a deposit may be required for bespoke Goods (as a rule EUR 200–250, or another amount depending on the stair type).
  5. Note: Goods made to the Customer’s specification are excluded from the right of withdrawal (see Section 7).

Payments

  1. Available payment methods:
    • Montonio (payment gateway),
    • bank transfer in advance:
      IBAN: PL13 1910 1048 2105 9924 9225 0002
      SWIFT/BIC: WBKPPLPPXXX,
    • cash on delivery – only if shown as available for a given order.
  2. Bank details and payment instructions are provided in the order/offer confirmation e‑mail.
  3. For bespoke Goods, the deposit amount is indicated in the offer; the balance and due dates are specified in the confirmation.

Delivery

  1. Delivery is carried out by the Seller’s own transport or by courier/carrier to the address indicated by the Customer.
  2. Lead time: typically 3–6 weeks; the exact lead time is always stated on the product page or in the individual offer. For made‑to‑measure or unavailable Goods, timing may be agreed individually.
  3. Delivery is to the threshold (kerbside/first door). Carrying the Goods inside is not included unless expressly purchased.
  4. The risk of accidental loss or damage passes to the Customer upon handover.
  5. Delivery coverage is shown in the cart/offer. If a destination is not listed, we provide a shipping quote upon request.

Inspection on delivery

Upon receipt, the Customer should check the integrity of the packaging and the number of parcels. In the event of visible damage, shortage or discrepancy, a damage report with the courier is recommended and the Seller should be contacted without delay.

Consumer right of withdrawal (14 days)

  1. A Consumer may withdraw from a distance contract within 14 days from receiving the Goods, without giving reasons.
  2. A clear withdrawal statement sent by e‑mail or post is sufficient; using a model form is optional.
  3. The Consumer must return the Goods within 14 days from withdrawal; the direct cost of returning the Goods is borne by the Consumer unless agreed otherwise. If, due to the nature of the Goods, return by ordinary post is not possible, the Consumer bears the direct cost of such return; an estimate of costs is provided at checkout or upon request.
  4. The Seller reimburses all payments received, including the cost of standard delivery (the cheapest standard option offered), within 14 days from receiving the withdrawal notice; reimbursement may be withheld until the Goods are received back or the Consumer supplies evidence of having sent them back.
  5. The Consumer is liable for diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
  6. Exception – made‑to‑measure Goods: The right of withdrawal does not apply to Goods made to the Consumer’s specifications or clearly personalised.

Return address:
P.P.U.H. SOWOSZ sp. z o.o., ul. Wadowicka 86, 32‑551 Jankowice, Poland.

Lack of conformity / complaints (legal guarantee)

  1. The Seller is liable for lack of conformity that becomes apparent within 24 months of delivery (for used Goods, this period may be appropriately shorter if expressly stated).
  2. The Customer may request, in particular, repair, replacement, an appropriate price reduction or termination in case of a material non‑conformity, in line with applicable EU/national consumer rules.
  3. Complaints can be submitted by e‑mail or post; please include a description of the issue, order number and contact details.
  4. The Seller confirms receipt of the complaint by e‑mail and handles it without undue delay; as a service standard we aim to resolve complaints within 30 days of submission.
  5. Transport‑damage claims are assessed in particular based on a damage report made upon delivery.

Liability and force majeure

Neither party is liable for non‑performance caused by force majeure (e.g., natural disasters, network outages, acts of war) for the duration of such events; the affected party shall promptly inform the other party.

Out‑of‑court dispute resolution (ADR)

  1. Consumers may use national consumer ADR bodies available in their country of residence under applicable laws.
  2. We seek to resolve disputes amicably in the first instance; contact: stairs@sowosz.com.

Governing law and jurisdiction

This contract is governed by the laws of Poland, without prejudice to mandatory consumer protection rules in the Customer’s country of residence within the EU/EEA. Consumers may bring proceedings before the courts of their domicile as provided by EU jurisdiction rules.

Final provisions

  1. The Seller may reasonably amend these Terms; the current version is always available on www.sowosz.com.
  2. Effective date: 16 September 2025.
  3. Matters not regulated herein are subject to applicable EU and national consumer, e‑commerce and civil law provisions.
  4. Privacy: personal data are processed in accordance with our Privacy Policy available on www.sowosz.com.

Annex

  • Model withdrawal form (available on request by e‑mail).